Frequently asked questions

Your monthly subscription fee provides the following:

  • Website hosting
  • Access to the full suite of tools
  • New features as they are released
  • Unlimited administrator accounts
  • Unlimited UK-based support
  • Security updates
  • No annual commitment

There is no setup fee. The software is easy to use and we provide friendly support to help you get started quickly and efficiently.

Payments are handled through our partner integration with GoCardless and Stripe. White Fuse charges a 1% fee +VAT on all Stripe transactions. GoCardless and Stripe charge their own fees as well.

We provide a template and dedicated videos walking you through the process of importing your existing contacts. We provide all the support you need to import your contacts as part of the mandatory setup fee.

You can set your system currency to any of the following:

  • £ GBP (default)
  • $ USD
  • € EUR
  • $ AUD

Whatever your system currency, you can receive payments from anywhere in the world due to our powerful integration with Stripe.

When you start a free trial the system currency is set to £ GBP by default. If you need to change this please email us at [email protected].

Yes, you can keep your current website if you prefer.

White Fuse provides all the tools you need to build your main public website and using these tools provides members with a fluid and integrated experience with all member content held on the main website.

However, if you need to keep your current website for some reason you can use White Fuse to build a separate membership website and then point members from your main website to the membership website at appropriate points such as to join, book events or submit feedback forms.

Payment is monthly by Direct Debit. There are no annual contracts so you can cancel anytime. All your content and data remain yours and you can take it elsewhere at any time if you want to switch to a different platform.

Our expert UK-based support team will answer technical or strategic questions about using the software. There’s no limit to the number of questions you can ask and we aim to respond to each question within a few hours.

Yes, our friendly UK-based support team provide as much help as you need to get started, import your contacts and launch your membership site. We provide support via our comprehensive help centre and responsive personal email support. 

We offer a comprehensive help centre that includes lots of useful written guides and training videos. You will also get unlimited access to our support team via email.

We offer a range of tools to make compliance with data protection legislation easy. These include allowing your contacts to manage their own communication preferences. For more information read our blog post with general guidance on GDPR and our Data Processing Terms.

To ensure that your data is safe and secure it is hosted within the EU on a highly scalable hosting infrastructure. A range of automated tests, checks and backups ensure reliability and the cloud-based nature of the product ensures that you are always using the very latest version of the software. 

Ready to give it a try?

Get started today with a 14-day free trial. No credit card required.