Membership management software for UK charities and associations

Membership software

This post is aimed at UK organisations looking to evaluate the best membership management software for charities and associations. There are a number of UK specific issues, like payment and data protection that must be taken into account. This post provides an overview of all the best software options that can deal with the specific challenges of running a membership organisation in the UK.


Key features

We evaluate each option on the following features which are common software requirements for UK charities and associations with membership management needs. 

  • Website integration allowing account management and restricted content
  • Offering Direct Debit for regular payments
  • Compliance with EU data protection
  • Ease of use for administrators

Membership software UK

White Fuse

White Fuse is an integrated website, fundraising and membership platform built specifically for UK charities, societies and associations. The platform looks after the full member experience from joining online to managing their membership and accessing restricted content and resources. A number of features are included to make data protection and compliance easier for small organisations. 

Pros Cons
  • Flexible modern website builder
  • Online joining and payments (inc. Direct Debit) 
  • Automatic renewals 
  • Restricted member content
  • Event booking
  • Online fundraising tools
  • Email broadcasting
  • No API for integrating with other software
  • Fewer options for customisation than some competitors
  • Pricing: Simple fee from £20+VAT per month. 

Silverbear

Silverbear is a membership database system aimed at large professional membership associations in the UK like the Institute of Directors. They offer a comprehensive customised offering based on Microsoft Dynamics. Their solution typically includes Direct Debit support, integration with HMRC Gift Aid system and a membership portal for members to manage their own profile, book events and access financial information. 

Pros Cons
  • Each implementation is customised
  • Online joining and payments 
  • Automatic renewals
  • Restricted member content
  • Event booking
  • Relatively expensive
  • Probably too complex for smaller organisations
  • Requires subscription to Microsoft Dynamics
  • Pricing: pricing is not publicly available and is customised for each customer.

MemberMojo

MemberMojo is aimed at small clubs, associations and charities. It is a simple but comprehensive system to collect subscriptions for charity membership. From the pricing and feature-set, it is clear that it’s aimed at small organisations. Perfect for small clubs who don’t need a membership website and don’t run bookable events but need to simplify the administration of membership fees. 

Pros Cons
  • Online application form
  • Online payments and renewals
  • Email sending
  • Members directory
  • No website builder
  • No restricted member content
  • No event booking
  • Pricing: free for up to 50 members, then annual pricing from £30 to £375

WebCollect

Like MemberMojo, WebCollect is also aimed at amateur clubs and other small organisations. They do offer a basic website builder with templates for different organisation types (e.g. Athletics Club, Basketball Club). Templates offer little custom branding and are not optimised for mobile devices. A more comprehensive solution than MemberMojo due to its range of templates but is looking very old fashioned in both its administration and member-facing interface. 

Pros Cons
  • Range of website templates
  • Support for family and junior memberships
  • Online payments and renewals
  • Event booking
  • Email & SMS sending
  • Old fashioned interface design
  • Poor mobile optimisation on website templates
  • Pricing: Free for up to 50 members, then annual pricing from £60 to £600 for plans up to 2.500 members. 0.5% commission on Direct Debit payments (on top of GoCardless fee)

ThankQ

ThankQ does not offer a fully integrated membership package but it’s CRM software does support many stages of the member lifecycle, especially if the ‘web widgets’ are used to build an interactive membership website. 
ThankQ targets a wide range of membership organisations including professional bodies, trade associations, unions, charities and clubs. 

Pros Cons
  • Online subscriptions and renewals
  • Track qualifications and ‘continual professional development’
  • No website builder
  • Web widgets for website integration are clunky and unattractive
  • Pricing: pricing is not publicly available

SheepCRM

Some of the membership management systems in this post are looking quite ‘long in the tooth’ but SheepCRM has a refreshingly clean and modern user interface. It steers clear of offering a full membership feature set but instead has a range of integrations with modern platforms for email marketing and website functionality. 

Pros Cons
  • Payment automation & reconciliation
  • Wide range of integrations (Stripe, Xero, Mailchimp, etc)
  • Organise and track events 
  • No member facing portal
  • No website tools beyond simple forms
  • No built-in email sending
  • Pricing: there are three tiers with increasing functionality. Up to 500 members is £499+VAT per year then £2,499+VAT for up to 5,000 members. 

Other software to consider

Protech

UK-based creators of Pro8 and Pro9 membership management CRM databases.  

Member Logic

Focused on event management and provides a members portal. 

GrowthZone

Sales-focused CRM for larger associations who use direct sales approaches to target member growth through networking.  

MemberClicks

For professional associations, trade associations, chambers of commerce. Range of website templates to choose from. 

Wild Apricot

Comprehensive membership management tool based in the US with website builder, event management and member portal capabilities. 

iMiS by ASI

A full end-to-end solution aimed at larger organisations. Also offers a range of fundraising and online community solutions for association and membership websites in the UK and internationally. 

Star Chapter

Another leading piece of AMS (Association Management Software) for larger associations. 

CiviCRM

Has been around for a long time but probably still the leading open source membership software. No website builder but can integrate with Drupal or Wordpress. Needs signficiant custom development. 

Tendenici

Open source association management software with a rich feature list covering most membership requirements. 

Your Membership

Another US-based piece of membership/association management software aimed at larger organisations. 

Join It

A cheaper US-based option that provides a range of integrations with third party services (Mailchimp, Eventbrite, etc) rather than offering this functionality as part of the software. 

Date: 
6 July 2018
Andy Pearson