This post is aimed at UK associations, charities and clubs looking to evaluate the best membership management software available. There are a number of UK specific issues, like payment and data protection that must be taken into account. This post provides an overview of all the best software options that can deal with the specific challenges of running a membership organisation in the UK.
We evaluate each option on the following features which are common software requirements for UK organisations with membership management needs.
Membership software (UK based)
White Fuse is an integrated website, fundraising and membership platform built specifically for UK charities, societies and associations. The platform looks after the full member experience from joining online to managing their membership and accessing restricted content and resources. A number of features are included to make data protection and compliance easier for small organisations.
Silverbear is a membership database system aimed at large professional membership associations in the UK like the Institute of Directors. They offer a comprehensive customised offering based on Microsoft Dynamics. Their solution typically includes Direct Debit support, integration with HMRC Gift Aid system and a membership portal for members to manage their own profile, book events and access financial information.
MemberMojo is aimed at small clubs, associations and charities. It is a simple but comprehensive system to collect subscriptions for charity membership. From the pricing and feature-set, it is clear that it’s aimed at small organisations. Perfect for small clubs who don’t need a membership website and don’t run bookable events but need to simplify the administration of membership fees.
SubscriberCRM deals with the CRM needs of membership organisations. It has been around for two decades so while it may not be cutting edge technology it is flexible and could be a good fit for organisations with less typical requirements. It is primarily focused on back office functions like tracking contact details and relationships and in this area it offers a lot of flexibility. It can also be linked to your existing website to allow members to manage their profile, join, book events, etc. Particularly distinctive features include a volunteer management module.
Like MemberMojo, WebCollect is also aimed at amateur clubs and other small organisations. They do offer a basic website builder with templates for different organisation types (e.g. Athletics Club, Basketball Club). Templates offer little custom branding and are not optimised for mobile devices. A more comprehensive solution than MemberMojo due to its range of templates but is looking very old fashioned in both its administration and member-facing interface.
ThankQ does not offer a fully integrated membership package but it’s CRM software does support many stages of the member lifecycle, especially if the ‘web widgets’ are used to build an interactive membership website.
ThankQ targets a wide range of membership organisations including professional bodies, trade associations, unions, charities and clubs.
Some of the membership management systems in this post are looking quite ‘long in the tooth’ but SheepCRM has a refreshingly clean and modern user interface. It steers clear of offering a full membership feature set but instead has a range of integrations with modern platforms for email marketing and website functionality.
Other software to consider (mainly USA)
UK-based creators of Pro8 and Pro9 membership management CRM databases.
Focused on event management and provides a members portal.
Sales-focused CRM for larger associations who use direct sales approaches to target member growth through networking.
For professional associations, trade associations, chambers of commerce. Range of website templates to choose from.
Comprehensive membership management tool based in the US with website builder, event management and member portal capabilities.
A full end-to-end solution aimed at larger associations. Also offers a range of fundraising and online community solutions for association and membership websites in the UK and internationally.
Another leading piece of AMS (Association Management Software) for larger associations.
Has been around for a long time but probably still the leading open source membership software. No website builder but can integrate with Drupal or Wordpress. Needs signficiant custom development.
Open source association management software with a rich feature list covering most membership requirements.
Another US-based piece of membership/association management software aimed at larger organisations.
A cheaper US-based option that provides a range of integrations with third party services (Mailchimp, Eventbrite, etc) rather than offering this functionality as part of the software.
MemberNova is all-in-one association membership software that includes tools for website, communication and member networking. One distinctive feature is their mobile app which they claim makes it easier for members to use the built-in community engagement tools.
Another piece of membership website software with a broad feature set. One stand out feature is their built-in SMS text message sending system.