Why use White Fuse?

White Fuse is a cloud-based software platform that enables membership organisations to grow. You can create a powerful membership website that lets members join and interact online. A range of administrative tools will save you time by automating renewals and making it easy to run events and send email updates. 

White Fuse is always secure and up-to-date so you don't have to worry about the technical aspects of your website or database software.

Can I get help getting started?

We offer a guided setup process to help you get started quickly and efficiently. You'll receive strategic input, configuration support, import and migration and training. Contact us for a quote.

Do you offer training?

Yes. As part of your setup fee we will provide training to ensure you understand how to use the software. We can also provide additional training where needed. Contact us for details.

What's included in the monthly fee?

Your monthly subscription fee provides the following.

  • Access to the full suite of tools
  • New features as they are released
  • Unlimited administrator accounts
  • Unlimited support
  • Unlimited transactions
  • Security updates

What are the transaction fees?

Direct Debit: 0%

We facilitate Direct Debit payments through our partner integration with GoCardless. We charge 0% for transactions using this payment method so all you pay is the GoCardless fee

Debit and Credit card: 1-2%

Credit and Debit card payments are facilitated through our partner integration with Stripe. For this payment method we charge a transaction fee of 2% on event bookings and membership fees* and 1% on donations. This is in addition to the Stripe fee.

*Recurring card payments for membership subscriptions coming soon.

What does unlimited support cover?

Our expert support team will help answer any technical or strategic questions you have about using the software. There's no limit to the number of questions you can ask and we aim to respond to each question within a few hours.

Will our data be safe and secure?

To ensure that your data is safe and secure it is hosted within the EU on a highly scalable hosting infrstructure. A range of automated tests, checks and backups ensure reliability and the cloud-based nature of the product ensures that you are always using the very latest version of the software. 

Will we be GDPR-compliant?

We offer a range of tools to make compliance with data protection legislation easy. These include allowing your contacts to manage their own communication preferences. For more information read our general guidance on GDPR or our Data Processing Terms.

What is the ongoing contractual commitment?

Payment is monthly by Direct Debit. There are no annual contracts so you can cancel anytime. All your content and data remains yours and you can take it elsewhere at any time if you want to switch to a different platform.